Mercari Reviews

Mercari.com accepts various payment methods including all major credit cards, Visa, PayPal, MasterCard, American Express, Discover, Venmo, Zip, and Apple Pay. Customers can also pay for all or part of their purchase using Mercari credits or by applying their balance to their purchases. The credit card payment process requires the credit card number, expiration date, and the security code. All credit card transactions are processed by Mercari's partners, Adyen & Braintree. Adyen is fully Payment Card Industry Data Security Standard (PCI DSS) 3.2 compliant as a Level 1 Service Provider, which is the key security standard within the payments industry. Braintree is a validated Level 1 PCI DSS compliant service provider. Currently, Mercari can’t accept payment methods issued outside of the United States.

Mercari.com is a marketplace where listing an item is always free. Fees are charged when an item sells or when a service is used. Starting from March 27, 2024, a service fee is charged to the buyer at the time of purchase. The amount of the fee is displayed as part of the final price of the item on the checkout page. This fee may not be refunded, depending on the reason for a return.

From March 27, 2024, the selling fee for new listings is 0%. Listings created before this date are subject to a selling fee of 10% of the item price when a sale is completed unless the listing has been updated on or after March 27, 2024.

Mercari also incurs fees related to payment processing and balance withdrawals out of the system by financial services partners. Some of these service fees are charged to the users. A Payment Processing Fee of 2.9% plus $0.50 per sale is charged to the seller based on the completed sale plus shipping price of the item. This fee is only charged on completed transactions.

There are two ways to cash out earnings from the Mercari balance. Direct Deposit has a $2 non-refundable fee per cash-out. This transaction is typically processed within 5 business days depending on the bank’s processing times. Instant Pay is the fastest way to get paid when extra cash is needed. There is a $3 flat fee per cash-out. In some cases, depending on the bank’s processing time, it can take up to 30 minutes to see the balance in the bank account.

For shipping, Mercari offers prepaid labels that are up to 39% off retail carrier rates for standard and economy rates. Shipping costs are based on the total size and weight of the package. For example, a small package up to 1 lb costs $6.99, a medium package up to 5 lb costs $8.99, and a large package up to 40 lb costs $50.00. The sellers are asked to ship the item within 3 business days of sale.

Mercari is a popular marketplace that makes it easy to sell and buy almost anything. It's a perfect place to declutter and discover items that are uniquely you. The platform is known for its wide range of categories including Women, Men, Electronics, Toys, Gaming, Handbags, Home, Vintage, Beauty, Kids, Sports, Handmade, Office, Pet, Outdoor, Tools, and Books.

Top brands like Apple, Sony, Nike, Nintendo, Funko, Pokemon, and Loungefly can be found on the platform. The service itself allows users to sell things they no longer need, have outgrown, or never used in the first place. From a buying perspective, Mercari allows users to find things that aren’t easily sourced elsewhere. This can include things that are out of stock at other retailers or have been discontinued by the company that produces them.

The best-selling items on Mercari include Apparel, Vintage Items, Electronics, Homeware and Décor, Health and Beauty, Collectibles, Hobbies, and Games and Toys. Vintage goods are particularly popular, with products like vinyl records, ceramic decorations, jewelry, old comic books, mugs, and drinkware often selling well.

Mercari sets itself apart from its competitors by offering no-contact transactions. All bought items are shipped to customers, and Mercari processes all payments between buyers and sellers, giving both parties added assurance. Any issues can be looked into, investigated, and resolved by the Mercari customer support team.

Yes, Mercari can be used in other countries. It has expanded into 100+ countries through cross-border sales from Japan. This is made possible through a partnership with Buyee, a proxy service for cross-border e-commerce. Users overseas can browse and search items listed on Mercari in Japanese, English, and Chinese (traditional and simplified), and purchase items using popular overseas payment methods, such as PayPal, Alipay, and UnionPay. However, for Mercari US, they don't ship internationally. But with services like forwardme.com, you can easily shop from Mercari US and ship your items internationally. Please note that some categories of items may not be available for cross-border sales.

To get in touch with Mercari customer support, there are several options available. One can visit the Help Center or the Order Status page on the Mercari website for answers to most questions. For additional help, one can reach out using the following methods:

• Phone: There are two numbers available. For queries related to orders, the number is 1 (888) 325-216, available from Monday to Friday, 8am - 6pm PST. Another contact phone number is 855-464-7482.
• Mail: One can also send a mail to PO Box 60178, Palo Alto, CA 94306.
• App and Website: One can directly contact their customer service on the Mercari app or website.

Remember, the Help Center has all the answers needed about buying and selling on the Mercari mobile marketplace app. It provides solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines.

Starting from March 27, 2024, listing an item on Mercari is free. The selling fee for new listings is 0%. However, listings created before 8:30 AM ET on March 27, 2024, will be subject to a selling fee of 10% of the item price when a sale is completed unless the listing has been updated on or after March 27, 2024.

In terms of transaction and payment fees, Mercari charges a payment processing fee at the time of purchase. This fee is 2.9% + $0.50 per sale for listings created before March 27, 2024. For listings created after 8:30 AM ET on March 27, 2024, a Payment Processing Fee of $0.50 plus 2.9% of the transaction price (which includes the item price, shipping, service fee, and sales tax) will be charged to the buyer.

For balance withdrawals, there are two methods offered by Mercari. Direct Deposit incurs a $2 non-refundable fee per cash-out and is typically processed within 5 business days. Instant Pay, which is the fastest way to get paid, incurs a $3 flat fee per cash-out. It can take up to 30 minutes to see the balance in your bank account depending on your bank's processing time.

Please note that these fees are subject to change and it's always a good idea to check the latest information on the Mercari website.